Shipping, Delivery & Returns Policies
UK SHIPPING
We offer Free UK Shipping on orders of 6 jars. For orders of 1-5 jars shipping cost is £4.60. Due to low stock levels, the maximum number of jars that can be ordered online is capped at 6 jars. Please contact us directly to discuss orders over 6 jars at info@sweetassauces.co.uk
INTERNATIONAL SHIPPING
We do not currently ship outside of the UK
TURNAROUND
We aim for all orders to be shipped within 48 hours, Monday - Friday 8am - 5pm. Orders placed after 12pm (Midday) will usually be shipped on the next working day. Due to large numbers of orders over the weekend, orders may take 48 or even 72 hours to dispatch at the start of the week.
Please email if you need a priority despatch: info@sweetassauces.co.uk
OUT OF STOCK
If an item goes out of stock, we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.
Returns, Refunds and Exchanges
HOW TO RETURN AN ITEM
Returns are at your own cost. Your item must be in its original unused condition and unopened to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
1. Please email info@sweetassauces.co.uk to request a refund and we will confirm by reply.
2. Mail your returned item
3. Include in your package a signed letter stating the reason for your return and the original receipt.
RETURN EXCEPTIONS
Items can not be returned if they have been opened.
In the unfortunate situation where an item arrives damaged or broken, we will send you a replacement free of charge.
RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that was paid on the original order.